1. Who we are

Navain AI ("we," "our," or "us") is an AI voice agent service that helps small businesses answer phone calls 24/7. Our registered contact is revenuepartners.co@gmail.com.

2. What information we collect

From business owners (our clients): Name, business name, email address, phone number, and call volume — collected when you sign up or contact us.

From callers (your customers): When our AI agent answers a call on your behalf, the conversation may be recorded and transcribed. This may include names, phone numbers, appointment details, and any information the caller volunteers. Callers are notified at the start of the call that they may be recorded.

From website visitors: We may collect basic analytics data (page views, session duration, referring URL) to understand how our site is used. We do not use third-party ad trackers.

3. How we use your information

• To operate and deliver the Navain AI voice agent service
• To send you call summaries, transcripts, and appointment notifications
• To respond to your inquiries and provide customer support
• To improve our AI models and service quality (using anonymised data only)
• To comply with legal obligations

4. How we share your information

We do not sell your data. We may share information with:

• Service providers — such as cloud hosting, telephony, and calendar integrations that are necessary to operate our service (e.g. Vapi, Twilio, Google Calendar). These providers are contractually bound to protect your data.
• Legal authorities — if required by law, court order, or to protect our legal rights.

5. Call recordings and transcripts

All calls handled by Navain AI may be recorded for quality assurance and to generate the summaries we send to business owners. Recordings are stored securely and retained for 90 days by default unless a longer period is requested. Business owners can request deletion of recordings at any time by contacting us.

6. Data retention

We retain client account data for as long as your account is active plus 12 months. Call recordings and transcripts are retained for 90 days. You may request earlier deletion by emailing us.

7. Your rights

Depending on your location, you may have the right to access, correct, or delete personal data we hold about you. To make a request, email revenuepartners.co@gmail.com. We will respond within 30 days.

8. Security

We use industry-standard encryption and access controls to protect your data. No system is 100% secure, but we take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse.

9. Cookies

Our website uses minimal cookies — only those necessary for the site to function. We do not use advertising or tracking cookies.

10. Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children

Our service is not directed at children under 13. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time. We will post the revised version on this page with an updated date. Continued use of our service after changes constitutes acceptance.

13. Contact us

Questions about this policy? Email us at revenuepartners.co@gmail.com or call +1 (209) 960-3164.